IT-Helpdesk Mitarbeiter (m/w/d)
Core
Provides 1st-level technical support for all internal employees, handling hardware/software issues and installations.
Role type
IT Helpdesk Technician (1st-Level Support)
Builds
IT support services for internal users
Domain
IT Support / Internal Services
Required skills
Windows, MS Office, Network technology, Hardware installation, Software installation, Ticket system usage, Problem analysis
Responsibilities
Process IT requests via ticketing system, Support users with hardware/software questions, Perform hardware and software installations, Analyze and resolve IT problems in collaboration with the IT team