Mitarbeiter (m/w/d) im IT-Onsite-Support - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
First point of contact for all technical requests, ensuring reliable IT infrastructure and supporting team efficiency in the telecommunications industry.
Role type
IT Support Specialist
Builds
Stable IT environment for internal teams and telecom clients
Domain
Telecommunications / IT Infrastructure
Required skills
Windows 10 support, Microsoft Office, mobile device support (Android, iOS), software and hardware troubleshooting, ticket documentation, escalation management
Preferred skills
IT vocational training or equivalent qualification, experience with monitoring systems
Responsibilities
Answer and resolve technical inquiries via phone, email, or monitoring systems; independently identify and fix disruptions; document support processes and create solution entries; assist IT administrators with tasks
Seniority
Mid-level, hands-on IC