Mitarbeiter Technischer Kundenservice / Technical Support Specialist (m/w/d)
Hybrid
Core
Providing 1st-level technical support and troubleshooting for existing machine installations via email, phone, or video calls.
Role type
Technical Support Specialist (1st-Level)
Builds
Resolves customer issues and initiates technician dispatches or spare parts organization.
Domain
Industrial machinery / Technical Support
Deliverable
client delivery
Required skills
Technical understanding, MS Office proficiency, CRM system usage, German (fluent), English (fluent)
Preferred skills
Confluence/Jira knowledge
Responsibilities
Support 1st-level support, resolve problems, organize spare parts and technician dispatches, document activities in CRM, consult and support customers globally, handle technical analysis of simple malfunctions.
Seniority
Entry-level / Junior