Spezialist:in Kundenprozesse, z.B. Bank- bzw. Sparkassenbetriebswirt:in
Core
Responsible for end-to-end management, analysis, and optimization of cross-functional sales and service processes to ensure efficiency, stability, and regulatory compliance.
Role type
Process Manager (Banking/Financial Services)
Builds
Standardized, efficient, and compliant sales and service processes for a regional savings bank.
Domain
Banking / Financial Services / Process Management
Required skills
Process management, process analysis and design, stakeholder management, regulatory compliance knowledge, financial services domain knowledge, gap analysis, project management
Preferred skills
Qualification as Bank/Sparkassen Betriebswirt, experience in a financial institution, strong analytical skills
Technologies
N/A
Responsibilities
Analyze, design, and develop standard processes and services; ensure processes are efficient, stable, and compliant; collaborate with stakeholders on process execution; define internal guidelines and tools for process execution; identify and close process gaps; participate in optimization projects.
Seniority
Mid-level, hands-on IC