Expert Run Excellence & Governance – COO Business Banking (w/m/d)
Core
Drive operational excellence, digitalization, and AI integration to optimize end-to-end processes, ensure governance/compliance, and enable sustainable improvements for customers and the organization within Business Banking.
Role type
Senior Operations & Governance Lead (Business Banking)
Builds
Optimized operational processes, automated workflows, and compliant solutions for Business Banking products and services.
Domain
Banking / Operations & Governance
Required skills
Process optimization, Change management, Stakeholder management, Regulatory compliance, Project management, Data analysis, Risk management, Digital transformation, Strategic planning, Cross-functional collaboration
Preferred skills
Business Process Modelling, AI implementation, Management reporting, International stakeholder coordination
Technologies
AI tools, Process modeling software, Reporting platforms
Responsibilities
Analyze and optimize end-to-end operational processes for quality, efficiency, and scalability. Identify and implement initiatives for automation, digitalization, and AI adoption. Translate customer and employee requirements into actionable process improvements. Coordinate project implementation and ensure operational readiness for new products and features. Develop management reports and KPIs to drive operational performance. Oversee governance, risk, audit, and compliance matters. Collaborate with international stakeholders to support the One-Bank model.
Seniority
Senior, hands-on IC