IT First Level Support / Help Desk (m/w/d)
Hybrid
Core
Provide technical support for end-users, including hardware and software troubleshooting, ticket documentation, and remote assistance.
Role type
IT First Level Support / Help Desk Technician
Builds
IT support services for end-users
Domain
IT Services / Help Desk
Required skills
Hardware troubleshooting, Software troubleshooting, Ticket documentation, Remote support, Network basics, OS basics, Problem diagnosis
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide technical support for end-users, Record and document support requests, Perform remote support for technical issues, Escalate complex issues to second-level support, Diagnose and resolve hardware and software problems
Seniority
Entry to Mid-level, hands-on IC