Service Desk 1st & 2nd Level (m/w/d)
Core
Handling and resolving IT support requests via phone, email, and ticketing systems for a client's IT service company.
Role type
Service Desk Analyst (1st & 2nd Level)
Builds
IT support services for a client organization
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT support, hardware troubleshooting, software troubleshooting, ticketing systems, office applications, basic networking
Preferred skills
1st and 2nd level experience, escalation management, knowledge base documentation
Responsibilities
Receive, classify, and process support requests; analyze and resolve hardware and software issues; escalate complex issues to the 2nd Level Support Team; assist in setting up and configuring workstations, printers, and peripherals; document solutions and update the knowledge base.
Seniority
Entry to Mid-level, hands-on IC