Customer Service Agent Kundenservice (m/w/d)
On-site
Core
Handling customer inquiries via phone, email, and chat, managing customer issues independently, and consulting customers on products and services.
Role type
Customer Service Agent
Builds
Customer support interactions and data management within a CRM system
Domain
Automotive industry
Deliverable
client delivery
Required skills
Customer service orientation, communication skills, proficiency with digital applications, ability to follow defined processes
Responsibilities
Answering customer calls, emails, and chats; processing customer requests; updating CRM data; escalating complex issues to specialized departments; advising customers on products and services