IT Client & Workplace Support Specialist (m/w/d)
Core
End-to-end support for IT workstations and user environments, covering lifecycle management from setup to decommissioning, hardware/software troubleshooting, and infrastructure maintenance.
Role type
IT Client & Workplace Support Specialist (First Level Support)
Builds
Stable client and workstation environments for end-users
Domain
IT Operations / Workplace Support / Enterprise Infrastructure
Required skills
Client administration, Hardware/Software troubleshooting, Windows OS management, Microsoft environment experience, Network infrastructure basics, Backup and restore processes, Encryption solutions, PKI management, Printer system support, Log analysis and monitoring, Network management systems (NMS)
Preferred skills
Experience in First Level Support, Workplace Support, or Service Desk, 3+ years in the specific field, Knowledge of firewall and network administration, Storage infrastructure, Hardware integration, OS integration, IT solution implementation
Technologies
Windows, Microsoft Teams, Teams Phone, Teams Meeting Rooms, Network Management Systems (NMS), PKI, Encryption tools
Responsibilities
Support users throughout the lifecycle of IT workstations (consultation, ordering, installation, configuration, commissioning, data migration, user onboarding, compliant decommissioning), Perform hardware and software troubleshooting, conduct error analysis, maintenance, reinstallation, and OS/software updates, Handle service and incident tickets, Manage hardware, backup/restore, encryption, PKI, and basic network/infrastructure topics, Support communication/collaboration tools and conference room media technology, Manage printer systems, Assist with relocations, cabling, and local IT infrastructure maintenance
Seniority
Mid-level, hands-on IC