Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Provide technical support and resolve IT issues for users via phone, remote software, and ticketing systems.
Role type
IT Helpdesk Technician
Builds
IT support services for a textile management partner
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support experience, ticketing systems (ServiceNow), Microsoft Active Directory, Exchange, DFS, DHCP, Print Servers, iOS, Windows 10/11, Office 365, SAP
Preferred skills
None stated
Technologies
ServiceNow, Microsoft Active Directory, Exchange, DFS, DHCP, SAP, iOS, Windows 10/11, Office 365
Responsibilities
Classify, analyze, and process incoming support requests; troubleshoot client devices (Desktop, Laptop, Tablet, mobile) and applications (Office 365, Open Touch Conversation); manage user and rights administration in Active Directory, Exchange, SAP; escalate complex issues to specialized departments; document solutions in a knowledge base.
Seniority
Mid-level, experienced