Mitarbeiter Innendienst Servicevertrieb (m/w/d)
Core
Internal sales and service support for sawmill machinery, handling spare parts, maintenance, and technical inquiries for the wood processing industry.
Role type
Senior Internal Sales & Service Specialist (Wood Processing Machinery)
Builds
Spare parts, mechanical service services, and technical consulting for LINCK sawmill systems.
Domain
Industrial machinery / Wood processing industry
Deliverable
product features
Required skills
B2B sales, spare parts management, technical analysis, ERP systems, customer relationship management, order processing, pricing negotiation, complaint handling, inventory optimization.
Preferred skills
Wood industry experience, mechanical engineering background, MS Office, additional foreign languages.
Responsibilities
Consult and support wood industry customers on service, maintenance, and spare parts; Create and track quotes for spare parts and services; Clarify technical and commercial customer inquiries; Process service and spare parts orders; Proactively sell services along the machine lifecycle; Perform initial technical analyses using customer data/images/videos; Handle complaints and support technical troubleshooting; Optimize spare parts inventory; Manage customer and master data in ERP; Generate invoices and internal documentation.