Mitarbeiter Service Desk (m/w/d) im Finanzsektor - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support specialist for a financial sector client, handling customer inquiries, service order coordination, and infrastructure monitoring.
Role type
1st-Level IT Service Desk Agent
Builds
IT service operations and incident resolution for financial clients
Domain
Financial Services / IT Support
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ITSM tools (Jira, ServiceNow), incident/problem/change management, reporting, documentation
Preferred skills
Financial market structures, project assistance, quality assurance
Technologies
Jira, ServiceNow, ITSM toolsuite