IT-Administrator Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for all user hardware and software issues, managing IT support requests and procurement processes.
Role type
IT Support Administrator
Builds
IT support services and procurement processes for internal users
Domain
IT Administration / Support
Deliverable
dashboards & analysis
Required skills
IT support, ticket system management, hardware/software troubleshooting, procurement process management, contract management, Microsoft Office proficiency
Preferred skills
Mobile device installation and configuration, health insurance software experience
Technologies
Jira, Microsoft Office
Responsibilities
Process and document incoming support requests via ticket system, analyze and prioritize issues to find solutions or escalate to specialists, continuously review and optimize IT processes, manage IT procurement and contracts
Seniority
Mid-level, hands-on IC
