Teamleiter (m/w/d) Customer Service
Core
Leading and developing two Customer Service teams to ensure high customer satisfaction and optimize order processing.
Role type
Senior Customer Service Team Leader
Builds
Customer service operations and order fulfillment processes
Domain
Logistics and Supply Chain
Required skills
Team leadership, strategic thinking, process optimization, KPI management, ERP system knowledge, complex issue resolution, cross-functional collaboration
Preferred skills
SAP experience, analytical mindset, structured approach, solution-oriented work, English language skills
Responsibilities
Lead and develop two Customer Service teams, Ensure high customer satisfaction, Manage and optimize order processing, Analyze KPIs and implement improvements, Handle complex customer issues and escalations, Collaborate with Sales, Logistics, and other departments
