IT-Support Mitarbeiter (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
First point of contact for employees to resolve technical disruptions and ensure smooth daily operations.
Role type
IT Support Specialist
Builds
Client systems, software installations, and knowledge base solutions
Domain
IT Services / Enterprise Support
Required skills
Ticket system management, hardware and software configuration, Microsoft Office and Windows OS proficiency, network basics, documentation, solution development
Preferred skills
IT system electronics or system integration qualification, prior IT experience, structured planning and organization
Technologies
Microsoft Office, Windows OS, Ticketing Systems
Responsibilities
Recording and documenting requirements and incidents, managing warranty processes, setting up and configuring client systems, installing and uninstalling software, developing solutions and updating the knowledge base, providing phone support, escalating complex issues
Seniority
Mid-level, hands-on IC