IT-Support Mitarbeiter (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First point of contact for colleagues to resolve technical issues and ensure efficient work without IT disruptions.
Role type
IT Support Specialist
Builds
Client systems, software configurations, and knowledge base entries
Domain
IT Support / Enterprise Services
Deliverable
client delivery
Required skills
Ticketing systems, Microsoft Office, Windows OS, hardware/software troubleshooting, network basics, installation/configuration
Preferred skills
IT vocational training (System Electronics or System Integration), project support, documentation
Responsibilities
Log and document incidents, manage warranty claims, develop solutions, provide phone support, escalate complex issues, install/configure client systems
Seniority
Entry to Mid-level, hands-on IC