3rd Level Support Spezialisten (m/w/d) mit fundierter Erfahrung
Core
3rd Level Support Specialist responsible for analyzing and resolving complex technical issues that 1st and 2nd Level Support cannot solve, collaborating with developers to develop technical solutions, and implementing transition solutions to maintain operations.
Role type
3rd Level Support Specialist
Builds
technical solutions and transition solutions
Domain
IT Services / Infrastructure
Deliverable
client delivery
Required skills
network knowledge, operating system knowledge, database knowledge, IT infrastructure knowledge, complex system troubleshooting, problem-solving, stress resistance
Preferred skills
customer orientation, service awareness
Technologies
networks, operating systems, databases
Responsibilities
Analyze and resolve complex technical issues not solved by lower support levels; Collaborate with developers to develop technical solutions; Implement transition solutions to maintain operations; Create and maintain technical documentation