Customer Service Agent (m/w/d) - Quereinsteiger Willkommen
Core
First point of contact for customers via phone and written inquiries regarding internet services, handling complex issues and creating tickets for specialist departments.
Role type
Customer Service Agent
Builds
Customer support interactions and ticketing system entries
Domain
Telecommunications / Internet Services
Deliverable
client delivery
Required skills
Phone communication, written customer inquiry handling, ticket creation, customer relationship management, stress management, shift work flexibility
Responsibilities
Answering customer questions via phone, processing written customer inquiries, creating tickets for complex issues, providing professional support to customers
