Call Center Agent (m/w/d)
Hybrid
Core
Handling incoming customer calls, providing consulting on products and services, and managing complaints to ensure a positive customer experience.
Role type
Customer service representative (call center)
Builds
Customer support interactions and sales outreach
Domain
Customer service / Telecommunications
Deliverable
client delivery
Required skills
Active listening, problem-solving, MS Office proficiency, English (written and spoken)
Preferred skills
Commercial training background, prior call center or customer service experience
Responsibilities
Answering and processing incoming customer calls, consulting customers on products and services, conducting proactive sales calls, documenting call content and maintaining customer data, processing complaints and finding solutions, coordinating with internal departments for complex issues
