IT Service Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Handling technical IT problems, coordinating service requests, and managing user accounts in Active Directory.
Role type
IT Service Desk Agent
Builds
IT support services for a client company
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Active Directory, Microsoft Office 365, Exchange, backend systems, ticket tracking, knowledge management
Preferred skills
System integration training, first-hand service desk experience, German and English fluency
Responsibilities
Record, analyze, and resolve technical IT issues; coordinate IT service requests; manage user administration in Active Directory; track open tickets; maintain a knowledge management database