IT Support Mitarbeiter (m/w/d)
Core
Providing IT support to end-users, resolving technical issues, and managing IT workstations and user accounts.
Role type
IT Support Specialist
Builds
IT workstations, user accounts, and support documentation
Domain
IT Services / Enterprise Software
Deliverable
client delivery
Required skills
Microsoft Windows, Microsoft 365, Active Directory, User Management, Networking, Ticketing Systems
Preferred skills
Jira Service Management, ServiceNow, OTRS, System Administration
Responsibilities
Supporting users with IT-related requests and troubleshooting, Analyzing and resolving hardware and software issues, Installing, configuring, and maintaining IT workstations, Managing user accounts and access rights, Documenting support cases and solutions, Assisting with IT rollouts and new system implementations, Collaborating with internal departments and external service providers