IT Service Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Identify, analyze, and resolve technical IT problems; coordinate IT service requests; maintain a knowledge management database; manage user accounts in Active Directory.
Role type
IT Service Desk Agent
Builds
IT support services for a client company in Frankfurt
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Active Directory management, Microsoft Office 365, Exchange, backend systems knowledge, ticket tracking, knowledge base development
Preferred skills
Vocational training in System Integration, practical Service Desk experience, fluent German and English
Technologies
Active Directory, Microsoft Office 365, Exchange, backend systems