Qualitätsmanager*in Kunden- und Beschwerdemanagement (m/w/d)
Core
Ensuring projects, investments, and processes are built on a solid economic foundation while managing customer complaints and quality metrics.
Role type
Quality and Complaint Management Manager
Builds
Customer satisfaction improvements and process efficiency
Domain
Energy sector + Quality Management
Deliverable
dashboards & analysis
Required skills
Technical degree, Quality/Process management experience, Internal Auditor certification, Analytical thinking, Process orientation, Customer communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and manage complaint handling processes, Monitor and evaluate quality KPIs, Coordinate continuous improvement processes, Plan and conduct internal and external audits
Seniority
Mid-level, hands-on IC