Sachbearbeiter*in Backoffice - befristet auf 1 Jahr
Core
Central point of contact for customer complaints and claims, managing complex cases and driving process improvements.
Role type
Backoffice operations specialist (customer complaints)
Builds
Customer complaint management processes and service quality improvements
Domain
Energy industry + customer service (via careerplan.io/jobs/2625911-sachbearbeiterin-backoffice-befristet-auf-1-jahr-at-stadtwerke-aalen-gmbh)
Deliverable
dashboards & analysis
Required skills
Customer complaint management, process analysis, stakeholder communication, data analysis, IT adaptability
Preferred skills
Experience in energy sector, customer service, or complaint management