Kundenbetreuer (gn) im Gesundheitswesen
Hybrid
Core
Handling customer inquiries for a private health insurance company via phone and digital channels.
Role type
Customer service representative (health insurance)
Builds
Contract service updates, address/bank data changes, simple certificates, and support for the insurance app.
Domain
Health insurance / Private health insurance
Deliverable
client delivery
Required skills
Customer service, communication, IT systems, data entry, document creation
Preferred skills
Empathy, structured problem-solving, flexibility, learning agility
Technologies
IT systems, digital tools, insurance app