IT-Onsite-Support Mitarbeiter (m/w/d)
Core
Onsite IT support expert providing 1st and 2nd level support, hardware/software installation, repairs, and data migration for clients in Frankfurt.
Role type
Onsite IT Support Technician
Builds
IT infrastructure and device functionality for industrial clients
Domain
IT Services / Hardware Support
Deliverable
physical/clinical work
Required skills
1st and 2nd level support, hardware and software installation, data migration, ticket system administration, hardware repair, ITIL process documentation
Preferred skills
Vocational training in System Integration or Communication Electronics, prior onsite technician experience, self-management, customer communication
Technologies
PCs, printers, smartphones, tablets, ticket systems
Responsibilities
Handle 1st and 2nd level support requests on-site, perform hardware and software installations and repairs, migrate data for devices, communicate with hardware manufacturers, document ITSM processes
Seniority
Entry to Mid-level, hands-on IC
