Sachbearbeiter Prozessmanagement (m/w/d)
Core
Support the implementation and optimization of existing work-around solutions in Customer Service, analyzing and improving processes in Customer Care, Market, and Hub areas.
Role type
Process Management Specialist (Customer Service)
Builds
Optimized Customer Service processes and integrated work-around solutions within Oracle Service Cloud
Domain
Retail / Trade / Customer Service
Required skills
Process management, Customer Service operations, Oracle Service Cloud (OSvC) configuration, Process analysis, Solution design, Documentation, Cross-functional collaboration
Preferred skills
Technical configuration of OSvC functionalities, Experience in trade or service environments, Structured and independent work style, High technical affinity
Technologies
Oracle Service Cloud (OSvC)
Responsibilities
Analyze and optimize existing processes in Customer Care, Market, and Hub areas; Configure and adjust functionalities within Oracle Service Cloud; Ensure smooth integration of work-around solutions into existing process landscapes; Identify process deviations and develop suitable solutions; Document process changes and technical modifications; Collaborate closely with business units to ensure efficient Customer Service processes
Seniority
Mid-level, hands-on specialist
