IT-Administrator Managed Services / IT-Support (m/w/d)
Core
IT support and managed services administration for clients with complex IT/Server infrastructures, providing second/third level support and strategic consulting.
Role type
IT Administrator / Managed Services Support Engineer
Builds
IT infrastructure support and consulting for enterprise clients
Domain
IT Services / Managed Services / Cloud Solutions
Required skills
Microsoft on-premise solutions (Windows Server, Active Directory, RDS, Exchange), Microsoft Cloud solutions (Exchange Online/Hybrid, Intune), Office 365, ticketing systems, problem analysis
Preferred skills
Regional on-site support experience, strategic IT consulting
Technologies
Windows Server, Active Directory, Remote Desktop Services, Microsoft Exchange, Exchange Online, Intune, Office 365, Citrix, VMware
Responsibilities
Accept and resolve customer incidents, analyze and solve technical problems, provide second/third level support, consult clients on IT infrastructure, perform on-site support when required
Seniority
Mid-level, hands-on IC