IT Support Specialist (m/w/d) - 100 % Remote
Remote
Core
Providing 2nd-level IT support for end-users, managing hardware/software issues, and optimizing support processes for a global enterprise.
Role type
Senior IC IT Support Specialist
Builds
Stable IT operations and user productivity
Domain
Enterprise IT / Desktop Support
Deliverable
client delivery
Required skills
Microsoft Windows, Microsoft 365, ticketing systems, IT service processes, hardware troubleshooting, mobile device management, project collaboration
Preferred skills
New technology implementation, process optimization
Technologies
Microsoft Windows, Microsoft 365
Responsibilities
Analyze and resolve 2nd-level support incidents, manage and deploy laptops and mobile devices, support new technology rollouts, document solutions and optimize processes, collaborate with internal teams
Seniority
Mid-Senior, hands-on IC
