Kundenbetreuer - Versicherung / Rechtsschutz (m/w/d)
Core
First point of contact for existing customers regarding their legal protection insurance, providing information, sending documents, and handling inbound damage service cases by phone and email.
Role type
Customer service representative (insurance/legal protection)
Builds
Inbound damage service and customer support for public insurers and the Sparkassen financial group
Domain
Insurance / Legal protection
Deliverable
client delivery
Required skills
Customer service, contract knowledge, document handling, case management, portal support, documentation, process improvement, MS Office
Preferred skills
Commercial background, service industry experience, empathetic communication, quick system learning
Responsibilities
Answer customer questions about legal protection insurance, provide contract information, send documents, record damage and consultation cases, escalate complex issues, support customers with the online portal, document call results and processing steps, provide feedback to improve service processes