Junior IT-Supporter (m/w/d)
Core
Providing first-line IT support for users via phone, email, and ticketing systems, handling hardware and software issues, and creating technical documentation.
Role type
Junior IT Support Specialist
Builds
IT support operations and user assistance
Domain
Logistics / IT Infrastructure
Deliverable
client delivery
Required skills
Active Directory, Windows OS, ticketing systems, hardware troubleshooting, software troubleshooting, technical documentation
Preferred skills
practical support experience, strong communication skills, independent work style
Responsibilities
Answer and prioritize support tickets via phone or email, resolve hardware and software issues, assist users with IT questions, document incidents and solutions, create user manuals and technical documentation