1st & 2nd Level Support (m/w/d)
Core
Central point of contact for IT issues, ensuring uninterrupted system operation and supporting customers via phone, email, or remote assistance.
Role type
1st & 2nd Level IT Support Specialist
Builds
Stable and reliable IT systems within a Microsoft environment
Domain
IT Support / Microsoft Ecosystem
Required skills
Microsoft environments (Windows, M365, Teams, Azure AD), hardware and software installation and configuration, incident analysis and root cause resolution, user training, technical documentation
Preferred skills
IT vocational training or equivalent practical experience, prior IT support or helpdesk experience, structured and proactive work style
Technologies
Windows, Microsoft 365, Microsoft Teams, Azure Active Directory
Responsibilities
Answering IT questions and resolving technical issues via phone, email, or remote maintenance; Installing and configuring hardware and software; Analyzing incidents and fixing errors sustainably; Documenting technical processes and solutions; Conducting user training sessions
Seniority
Entry to Mid-level, hands-on IC