1st & 2nd Level Support (m/w/d)
Core
Central point of contact for IT inquiries, ensuring smooth operations by analyzing technical problems, finding causes, and providing sustainable fixes for end-users.
Role type
1st & 2nd Level IT Support Specialist
Builds
Stable IT operations and user productivity
Domain
IT Support / Helpdesk / Microsoft Technologies
Deliverable
client delivery
Required skills
Microsoft Windows, Microsoft 365, Microsoft Teams, Azure AD, hardware installation, software configuration, technical documentation, user training
Preferred skills
IT support experience, structured problem-solving, proactive service orientation
Responsibilities
Answering IT questions via phone, email, or remote support; analyzing technical problems and identifying root causes; installing and configuring hardware and software; creating technical documentation; training users on IT systems and tools
Seniority
Entry to Mid-level, hands-on IC