Mitarbeiter Technischer Kundenservice / Technical Support Specialist (m/w/d)
Hybrid
Core
Providing 1st-level technical support and troubleshooting for existing machine installations via email, phone, or video calls.
Role type
Technical Support Specialist (1st-Level)
Builds
Resolves customer issues and initiates technician dispatches or spare parts organization.
Domain
Industrial machinery / Technical Support
Deliverable
client delivery
Required skills
Technical understanding, MS Office proficiency, CRM system usage, German (fluent), English (fluent)
Preferred skills
Confluence/Jira knowledge, team collaboration
Responsibilities
Handling and analyzing simple technical faults, documenting activities in CRM, coordinating with interface departments for improvements, advising customers worldwide.