IT-Systemadministrator / IT User Helpdesk (m/w/d)
Core
Support users with IT requests and ensure smooth operation of IT infrastructure.
Role type
IT System Administrator / IT User Helpdesk
Builds
User accounts, license assignments, and access management for employees.
Domain
IT Infrastructure / Enterprise Support
Required skills
Microsoft O365, Microsoft Intune, IT asset management, remote support, incident prioritization, user account creation, license assignment, email archivation monitoring, basic troubleshooting, computer installation and updates
Preferred skills
Level 3 incident escalation, user training, error analysis
Technologies
O365, Intune
Responsibilities
Handle and prioritize IT inquiries via phone and written channels, create user accounts and assign licenses, manage IT assets, perform remote maintenance and installations, conduct error analysis, escalate complex incidents to Level 3, train users on IT tools, monitor email archiving
Seniority
Junior to Mid-level, hands-on IC