1st & 2nd Level Support (m/w/d)
Core
Providing 1st and 2nd level IT support to end users via phone, email, and remote assistance to ensure system stability.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Stable IT operations for end users
Domain
IT Services / Enterprise Support
Required skills
Microsoft environments (Windows, M365, Teams, Azure AD), hardware and software installation/configuration, incident analysis and troubleshooting, technical documentation, user training
Preferred skills
IT training background (Fachinformatiker), cross-functional transition experience
Technologies
Windows, Microsoft 365, Microsoft Teams, Azure Active Directory
Responsibilities
Install and configure hardware and software, serve as the first point of contact for IT inquiries, analyze and resolve technical issues, create and maintain technical documentation, conduct user training sessions
Seniority
Entry to Mid-level