Mitarbeiter IT Support (m/w/d) in Rödermark - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for all technical questions and issues of employees, ensuring IT systems run smoothly to support customer satisfaction and team productivity.
Role type
IT Support Specialist
Builds
Stable IT infrastructure and operational support for a telecommunications company
Domain
Telecommunications
Required skills
Windows 10 support, Microsoft Office support, mobile device support (Android, iOS), soft and hardware platform knowledge, ticketing and monitoring systems, documentation, knowledge base creation
Preferred skills
IT vocational training, proactive problem analysis, escalation of unresolved issues
Responsibilities
Answering and resolving inquiries and incidents via phone, email, or monitoring systems; documenting support processes and creating solution entries in the knowledge base; supporting IT administrators
Seniority
Mid-level, hands-on IC