First Level IT-Supporter (m/w/d)
Core
Providing first-level IT support to customers by answering inquiries, analyzing technical issues, and performing remote troubleshooting.
Role type
First Level IT Support Specialist
Builds
Support tickets and knowledge base entries
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
IT knowledge, remote access tools proficiency, ticket management, problem-solving, communication
Responsibilities
Answering customer inquiries, analyzing reported problems, performing remote access for troubleshooting, creating and managing support tickets, escalating complex issues to the next support level