Informatiker (m/w/d)
Core
Second-level IT support and infrastructure administration for a global chemical company's IT systems.
Role type
Second-level IT support engineer
Builds
IT support services, infrastructure stability, and user access management for a large enterprise
Domain
Enterprise IT / Chemical Industry
Required skills
Windows OS administration, Microsoft 365, Active Directory, Group Policy, network troubleshooting (LAN/WAN/WLAN), ticketing systems, PowerShell scripting, endpoint management, change management
Preferred skills
CompTIA A+, Microsoft 365/Azure Fundamentals, ITIL Foundation, Endpoint Management, Mobile Device Management, production environment IT systems
Responsibilities
Resolve second-level IT incidents and service requests, administer user accounts and permissions, maintain IT infrastructure and documentation, analyze system issues and implement improvements, support IT rollouts and updates, coordinate with internal and external partners
Seniority
Mid-level (2-4 years experience)