IT Support Specialist (m/w/d)
Hybrid
Core
Support customer employees with all questions related to IT infrastructure, including hardware, software, and user accounts.
Role type
IT Support Specialist (Help Desk)
Builds
IT infrastructure services for customers
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT infrastructure support, service ticket handling, hardware and software installation/maintenance, user account management, software deployment, technical documentation, complex issue troubleshooting and escalation
Preferred skills
Microsoft environment expertise (Windows, Microsoft 365, Active Directory), customer orientation, structured work style, teamwork
Technologies
Windows, Microsoft 365, Active Directory