Kundenberater (gn) Kundenservice IT & Logistik
Core
First point of contact for customers handling inquiries, orders, and service cases related to invoices, payments, and digital products in an IT & logistics environment.
Role type
Customer Service Representative
Builds
Reliable processing of customer requests and orders for digital products and services
Domain
IT & Logistics
Deliverable
client delivery
Required skills
Customer service experience, Business process knowledge, Structured work style, Written and verbal communication
Preferred skills
Experience with order processing, Self-service support, Process optimization
Responsibilities
Handling customer inquiries via phone and email regarding invoices and payments, Processing and documenting customer orders in service systems, Resolving individual issues and developing solutions with technical teams, Advising on self-service offerings and access questions, Ensuring professional customer communication, Contributing to internal process optimization