Mitarbeiter Innendienst Servicevertrieb (m/w/d)
Core
Internal sales and service support for sawmill machinery, handling customer inquiries, quotes, and service orders for a leading European manufacturer.
Role type
Senior internal sales specialist (service & spare parts)
Builds
Service packages, spare parts orders, and technical support solutions for sawmill customers
Domain
Industrial machinery / Wood processing industry
Deliverable
product features
Required skills
Technical understanding of machinery and plant construction, ERP system proficiency, commercial negotiation, order management, technical analysis, complaint handling
Preferred skills
Experience in service or technical sales, knowledge of the wood industry, additional foreign languages
Technologies
MS Office, ERP systems
Responsibilities
Consult and support wood industry customers on service, maintenance, and spare parts; Create and track quotes for spare parts and mechanical services; Clarify technical and commercial customer inquiries; Process service and spare parts orders; Proactively sell service products along the asset lifecycle; Perform initial technical analyses using customer data, images, and videos; Handle complaints and support troubleshooting; Order spare parts and maintain customer/service data in ERP; Generate invoices and internal documentation