Sachbearbeiter Vertriebsinnendienst - B2B / Customer Service (m/w/d)
Core
First point of contact for national and international B2B customers via phone and email, handling orders, returns, complaints, invoicing, and credit notes.
Role type
B2B Customer Service / Sales Operations Specialist
Builds
Order fulfillment, returns processing, and invoicing for fashion/textile brands
Domain
Fashion & Textile Retail
Required skills
Order processing, returns management, invoicing, new customer onboarding, data analysis, cross-functional coordination, MS Office/Google Sheets, SAP
Preferred skills
Italian, French
Technologies
SAP, MS Office, Google Sheets
Responsibilities
Answer customer inquiries via phone and email, process orders and returns, create invoices and credit notes, onboard new customers, generate reports and overviews, coordinate with logistics, production, purchasing, accounting, and outside sales.
Seniority
Junior to Mid-level