IT Support (m/w/d)
Core
1st- and 2nd-level IT support for Windows workstations, Microsoft Office, Exchange, and Citrix, including hardware maintenance, user management, and incident resolution.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for Windows environments and office productivity tools
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows 10 support, Microsoft Office administration, Active Directory management, Exchange support, Citrix support, hardware troubleshooting, network basics, Linux basics, PowerShell, VBScript
Preferred skills
Cisco WebEx configuration, Linux server administration, Micro Focus OES, firewall management, user training
Responsibilities
1st- and 2nd-level support, telephone troubleshooting, Windows workstation support, user account management, hardware inventory and rollout, documentation of incidents, setup of video conferencing systems
Seniority
Mid-level, 3+ years experience