IT-Support-Mitarbeiter (m/w/d) First- und Second-Level
Core
Providing first and second-level IT support to faculty and administrative staff, including workstation setup, hardware/software installation, inventory management, and troubleshooting via phone and ticketing systems.
Role type
IT Support Specialist (First & Second Level)
Builds
IT infrastructure and user support services for an educational institution
Domain
Education / IT Operations
Required skills
Active Directory, Microsoft Office 365, hardware troubleshooting, software installation, inventory management, ticketing systems
Preferred skills
IT support experience, customer orientation, communication skills
Technologies
Active Directory, Microsoft Office 365, ticketing systems
Responsibilities
Support faculty and administrative staff with IT issues, set up workstations, install hardware and software, conduct inventories and hardware tests, handle incident intake and troubleshooting via phone and ticket system
Seniority
Entry to Mid-level