IT-Support (m/w/d) First & Second Level – Mannheim
Core
Providing first and second-level IT support for internal and external customers via phone, email, and remote access to resolve hardware and software issues.
Role type
IT Support Specialist (First & Second Level)
Builds
IT services and user support for internal and external clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows Administration, Microsoft Office 365, Windows Server, Network Protocols (TCP/IP, DNS, DHCP), Hardware Troubleshooting, Active Directory, Exchange Management, Ticketing Systems
Preferred skills
Project collaboration, User communication
Technologies
Windows Server, Office 365, Active Directory, Exchange, TCP/IP, DNS, DHCP