Stellv. Teamleiter Client Support (m/w/d)
Core
Managing client support operations for a logistics provider, handling incident prioritization, IT infrastructure setup, and documentation for warehouse sites.
Role type
Senior IC IT Support Team Lead
Builds
IT support services and automated workflows for logistics warehouse operations
Domain
Logistics / IT Infrastructure
Required skills
Incident management, System administration, Ticketing systems, ITSM tools, Hardware configuration, Documentation, Cross-site coordination
Preferred skills
Microsoft ecosystem expertise, Workflow automation, Stakeholder communication
Technologies
Windows 11, Office 365, Microsoft Active Directory, Matrix42 Digital Workspace
Responsibilities
Receive, document, and prioritize service requests and incidents; Escalate unresolved issues to 2nd-level support; Configure and install hardware (terminals, scanners, printers); Maintain and develop system and user documentation; Support other nearby locations
Seniority
Senior, hands-on IC
