Kundenservice Sachbearbeiter Neuschadenaufnahme (gn)
Core
First point of contact for customers after a damage event, ensuring all relevant information is fully and correctly recorded to lay the foundation for smooth further processing of damage cases.
Role type
Customer service claims intake specialist
Builds
Damage case records and customer data for insurance or service providers
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Data entry, customer communication, information verification, documentation, system navigation, office applications
Preferred skills
Prior experience in customer service, call center, or backoffice, structured work style, fluent German
Responsibilities
Telephone and written intake of new damage reports, data entry and maintenance in systems, verification of information completeness and plausibility, handling customer inquiries, forwarding cases to relevant departments, documenting all steps
Seniority
Entry-level to Mid-level, hands-on IC