Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for IT end-users, handling 1st level support, troubleshooting, and providing user assistance and consulting on services and end devices.
Role type
1st level IT Service Desk Specialist
Builds
Reliable IT infrastructure support and service quality for client end-users
Domain
IT Infrastructure & Support
Required skills
Technical understanding of IT infrastructure and operating models, Ticketing system experience, Microsoft Office proficiency, Hardware and software troubleshooting, Process documentation
Preferred skills
IT degree or equivalent qualification, 2+ years in Service Desk, Clear and service-oriented communication style, Teamwork, Humor, Pragmatism
Responsibilities
Receive and process incidents and customer inquiries in the ticketing system, Provide user assistance and consulting on services and end devices, Ensure service quality and customer satisfaction through solution-oriented work, Implement Service Desk processes and maintain documentation, Manage and maintain IT infrastructure and operating models
Seniority
Mid-level, hands-on IC