IT-Mitarbeiter 1st und 2nd Level Support (m/w/d)
On-site
Core
Primary contact for all user inquiries via phone, ticketing system, or email, handling tasks from request intake and error diagnosis to solution development.
Role type
IT Support Specialist (1st and 2nd Level)
Builds
IT service solutions and ticket management for a manufacturing company
Domain
IT Support / Manufacturing
Deliverable
client delivery
Required skills
IT service and support experience, ticketing system proficiency, independent work, team collaboration
Preferred skills
Healthcare industry experience, project planning and execution
Technologies
Ticketing systems